Sun Life Funeral Plans Reviewed 2020 – All Change For The Worse

Sun Life Guaranteed Funeral Plans. NOT a funeral plan in our opinion.

Funeral Plan Quotes

Funeral Plan Quotes

Sun Life Funeral Plans used to provide the option of buying a proper funeral plan.  But now they seem to have gone Funeral Plans are not all the samebackwards to an extent in offering the Sun Life Guaranteed Funeral Plan.  As far as we can see, it has SOME of the advantages of a funeral plan but with the FATAL FLAW of Over 50s insurance.  What is the problem? It is simply that you have to pay until you die, which may be 20, 30 or 40 years away.  WORSE – if you miss payments, can’t afford it anymore, or the bank messes up or your relatives don’t realise what the payment is for and cancel it, then you lose the lot. Even worse – apparently premiums increase every year for the first 20 years, effectively doubling in that time.  The death benefit rises by 3.5% a year, premiums by 5% (but only for the first 20 years.)

SUMMARY: AVOID – contact us to get a proper funeral plan.

• If you stop paying your premiums, when due, for any reason, your Policy will
be cancelled; the Cash Sum will not be payable, and you will not get any
money back. Payments are due until the policy anniversary prior to your 90th birthday, unless you have died before that.
• If premium increases are stopped, the Cash Sum will not increase and
will remain at the level in force immediately before the premium increase
was stopped.
• Depending on how long you live, you could pay more in premiums than the
Cash Sum paid out by the Policy.

As one of the dangerous Over 50s plans are concerned, it is a good one, so if you must go down that route, it is certainly worth considering. But most people can afford to pay a little more over a much shorter period, and then the plan is bought, end of story.  No ongoing payments to go wrong!

We tried to update our review in January 2020, but they seem to have moved over to some weird instalment system with annual increases in the amount you pay.  This is not what most people want.  I suspect they may be trying to dress up over 50s plans as funeral plans

Sun Life Funeral Plans

Sun Life Funeral Plans.

Sun Life Funeral Plans used to offer two versions of the Coop Funeral Plan.  But then they have changed to Golden Charter and now it seems to be Dignity!  We are not entirely sure whether they still offer proper prepaid funerals, so the rest of this page may well be out of date!

Sun Life also offer their over 50s insurance plan.  We don’t like that type of plan at all.  Find our why we don’t here.

 

Sun Life Guaranteed Funeral Policy Summary
Your Guaranteed Funeral Plan is designed to cover the costs of your chosen
funeral services, supplied by Dignity. Those services are paid for when you
pass away with a Life Insurance Policy provided by Phoenix Life Limited. Your
monthly premiums, which rise a little each year to keep up with rising costs,
pay for that Life Insurance Policy.
By choosing the Guaranteed Funeral Plan, you have agreed that the pay out
from the Life Insurance Policy will go straight to Dignity when you die, after the
policy has been in place for two years, and all premiums are paid when due.
However, if you die in the first two years from taking out your policy or you have
chosen to stop future premium increases, or we have been advised that you or
your estate no longer wish to use Dignity to provide your funeral services, the
person making the claim should call SunLife on 0800 008 6060.
What happens if Dignity goes out of business?
If this were to happen the proceeds from your policy could be paid to an
alternative provider, or paid to your estate, after your death. With either
outcome, the proceeds may not cover the full cost of any alternative funeral
arrangements, and your estate would need to pay any balance.
What if I already have a funeral plan or a Funeral Benefit Option?
Unfortunately, you can only have one funeral plan, and you cannot have a
funeral plan and a Funeral Benefit Option. If you have any questions, please
call on 0800 008 6060.
What if I have a complaint about SunLife?
We’re committed to meeting your needs and building a positive relationship
with you. But if you have a complaint, please let us know straight away by
calling 0800 008 6060.
What if I have a complaint about Dignity?
Please contact Dignity directly on 0800 484 0236.
SunLife privacy policy
We’re committed to protecting the trust and confidence of our customers.
Our Privacy Policy explains how we use our customers’ personal information
and can be found on the SunLife website: www.sunlife.co.uk/informationand-legal/privacy-policy
If you have any questions about our Privacy Policy or the way we use your
information, write to us at: SunLife, PO Box 1395, Peterborough, PE2 2TR, or call
our customer services team on 0800 008 6060.
Part 1: Policy summary: Life Insurance Policy
This summary contains important information that you should read, but it
does not provide the full terms and conditions of your Life Insurance Policy –
these can be found in the ‘Terms and Conditions of the Life Insurance Policy’
inside this document.
Frequently used words
• Accidental Death Benefit – The benefit payable if you die, within the first two
years after the Policy Start Date, solely as a result of (and within 90 days of)
accidental bodily injury you suffer because of a sudden and unexpected
event. In these circumstances, the full Cash Sum will be payable to your Estate.
• Cash Sum – The full amount the Life Insurance Policy pays out on your
death, after the first two years from the Policy Start Date, or where
Accidental Death Benefit applies in the first two years after the Policy Start
Date, as detailed in your Policy Schedule.
• Estate – The property and assets you own together with any debts you owe
when you die.
• Life Insurance Policy / Policy – This policy which pays out on your death.
• Personal Representative – Your executor(s) or next of kin, who are legally
authorised to act for you and administer your Estate after your death.
• Policy Anniversary – The anniversary of the Policy Start Date.
• Policy Schedule – The document that provides details of the cover provided
under this Policy, showing your name, your date of birth, the Cash Sum
payable on your death and the premiums due to be paid under this Policy.
• Policy Start Date – The date you started this Policy, as set out in your
Policy Schedule.
• Starting Cash Sum – the Cash Sum at the Policy Start Date.
• Starting Premium – the premium payable at the Policy Start Date.
The name of the insurer providing the Life Insurance Policy
This Policy is provided by Phoenix Life Limited which trades as SunLife, which
is authorised by the Prudential Regulation Authority and regulated by the
Financial Conduct Authority and the Prudential Regulation Authority.
The type of insurance and cover provided
This Policy is a life insurance policy which, after the first two years following the
Policy Start Date, provides a Cash Sum on your death.
Accidental Death Benefit applies to this Policy in the first two years after the Policy
Start Date which means the Cash Sum may be payable if you die as a result of an
accident. See Terms and Conditions of the Life Insurance Policy section 3.
This Policy has no cash-in value at any time.
Significant features and benefits
• Your acceptance for this Policy is guaranteed provided that you meet the
eligibility criteria set out below.
• If you die after the first two years after the Policy Start Date, a Cash Sum
is payable.
• If you die within the first two years after the Policy Start Date as the result of
an accident, and within 90 days of the accident from injuries sustained in it,
the full Cash Sum may be payable. See Terms and Conditions of the Life
Insurance Policy, sections 2 & 3.
• Your monthly premium will increase on each Policy Anniversary for a
maximum of 20 years. The premium will increase by a fixed amount equal t
o 5% of the monthly Starting Premium, rounded down to the nearest whole
penny. After a maximum of 20 increases, the premium will then stay level for
as long as it remains due and payable.
• Premiums cease to be due and payable on the Policy Anniversary
immediately before your 90th birthday, or on your death, if earlier. No more
premium payments will be due after this.
• Provided you do not choose to stop the premium increase, the Cash Sum will
increase by 3.5% each year, on each Policy Anniversary, until your death.
Significant exclusions and limitations
• You are eligible for this Policy provided that, at the Policy Start Date:
1. You are aged 50 – 80.
2. You are resident in the UK.
3. The total amount of life cover under all life insurance policies you hold
with Phoenix Life Limited is £18,000 or less and the total of your premiums
under all life insurance policies you hold with Phoenix Life Limited does not
exceed £100 a month. See Terms and Conditions of the Life Insurance
Policy, section 1 for full details.
• If you die during the first two years after the Policy Start Date, other than where
the Accidental Death Benefit is available, the Cash Sum will not be payable.
Instead, all the premiums paid as at the date of your death, will be paid to your
Estate. See Terms and Conditions of the Life Insurance Policy, section 3.
• If you stop paying your premiums, when due, for any reason, your Policy will
be cancelled; the Cash Sum will not be payable; and you will not get any
money back.
• If premium increases are stopped, the Cash Sum will not increase and
will remain at the level in force immediately before the premium increase
was stopped.
• Depending on how long you live, you could pay more in premiums than the
Cash Sum paid out by the Policy.
The duration of the Life Insurance Policy
• Your cover under the Policy will continue for the rest of your life, provided
you keep paying your monthly premiums when due.
Cancellation rights
You have the right to cancel your Policy within 30 days of receiving your
policy pack. Any premiums you have paid during this time will be refunded.
After this period, you can cancel your Policy at any time by writing to us.
However, the Policy has no cash-in value at any time. Where this Policy is
being used as part of a SunLife Guaranteed Funeral Plan brought to you by
SunLife Limited, please see the Terms and Conditions of the Life Insurance
Policy, section 6.
How to claim
Where this Policy is being used as part of a SunLife Guaranteed Funeral
Plan brought to you by SunLife Limited, please see the Frequently asked
questions at the start of this document.
Where this Policy is not being used as part of a SunLife Guaranteed Funeral
Plan brought to you by SunLife Limited, or in the event of your death in the first
two years after the Policy Start Date, your Personal Representative should call
Phoenix Life Limited on 0800 008 6060 and we’ll talk them through what we
need. Full details of how to make a claim, in the event of death, are in the
Terms and Conditions of the Life Insurance Policy, section 9.
How to make a complaint
If you are unhappy with the service provided by Phoenix Life Limited, please
contact our UK call centre on 0800 008 6060 or write to us at Phoenix Life
Limited, PO Box 1395, Peterborough PE2 2TR.
You can refer complaints that Phoenix Life Limited cannot settle to the
Financial Ombudsman Service, Exchange Tower, London E14 9SR.
Full details are provided in the Terms and Condtions of the Life Insurance
Policy, section 10.
Financial Services Compensation Scheme (FSCS)
We are a member of the Financial Services Compensation Scheme (FSCS).
This scheme is designed to protect you if we are unable to pay claims.
FSCS may assist by transferring policies to another insurer or paying
compensation. If policies are transferred, FSCS will ensure you receive
100% of your benefits under your new policy.
If we cannot pay the Cash Sum due when you die, your Personal
Representative could claim 100% of the Cash Sum from the FSCS.
Further information about the scheme is available on the FSCS website:
www.fscs.org.uk

Terms and Conditions of the Life Insurance Policy

1) Am I eligible for the Life Insurance Policy provided by Phoenix Life Limited?
You are eligible for this Policy provided that, at the Policy Start Date:
1. You are aged 50 – 80
2. You are resident in the UK
You are only eligible for the Policy if, having taken it out:
1. The total amount of life cover under all life insurance policies you hold with
Phoenix Life Limited, where your acceptance is guaranteed,is £18,000 or less.
If any of these policies pays a cash sum that increases, we will only include
the Cash Sum at the start of the policy when calculating this total. When
calculating this total, we will not include any additional life cover that is paid
in the event of your death in a travel accident.
2. The total of your premiums under all life insurance policies you hold with
Phoenix Life Limited, where your acceptance is guaranteed, does not exceed
£100 a month. If any of these policies has a premium that increases, we will
only include the premium at the start of the policy when calculating this total.
2) What are the features and benefits of the Life Insurance Policy?
• Provided that you meet the eligibility criteria set out in section 1, your
acceptance is guaranteed.
• The Cash Sum increases by 3.5% each year on each Policy Anniversary, until
your death.
• Your premiums will increase each year, on the Policy Anniversary, by a fixed
amount for a maximum of 20 years. See section 4 for more information.
• Accidental Death Benefit applies if you die within the first two years after the
Policy Start Date, solely as a result of (and within 90 days of) accidental bodily
injury you suffer because of a sudden and unexpected event, we will pay out
the full Cash Sum. See section 3 for more information.
3) What are the exclusions and limitations of the Policy?
• The Cash Sum is not payable on death during the first two years after the
Policy Start Date unless you are entitled to the Accidental Death Benefit.
Instead, an amount equal to the premiums paid will be paid to your Estate.
• Accidental Death Benefit will not be payable, during the first two years
after the Policy Start Date, in the event your death was caused directly or
indirectly through;
– your involvement in any criminal act;
– flying (except as a fare-paying passenger);
– your involvement in any hazardous pursuits;
– any self-inflicted injury;
– your involvement in war or hostilities;
– your alcohol or drug abuse;
– natural causes, an illness or disease.
• If you stop paying your premiums, when due, for any reason, your Policy will be
cancelled; you will not get anything back; and the Cash Sum will not be paid.
• Depending on how long you live, the total premiums paid may be greater than
the Cash Sum paid on death.
4) How much will it cost?
• A monthly premium will be due based on your age at the Policy Start Date and
the Cash Sum required.
• If you are less than 69 years of age at the Policy Start Date, your monthly
premium will increase on each Policy Anniversary for 20 years. The premium
will increase by a fixed amount equal to 5% of the monthly Starting Premium,
rounded down to the nearest whole penny. After 20 increases, the premium
will then stay level for as long as it remains due and payable.
• If you are 69 years of age or over at the Policy Start Date, your monthly premium
will increase on each Policy Anniversary for as long as premiums remain due
and payable. The premium will increase by a fixed amount equal to 5% of the
monthly Starting Premium, rounded down to the nearest whole penny.
• Premiums cease to be due and payable on the Policy Anniversary
immediately before your 90th birthday or on your death, if earlier. Your cover
continues for life.
• The Starting Premium you have selected, and the amount of the yearly
increase, are shown on your Policy Schedule.
• If you do not want your premium to increase at a Policy Anniversary, you can
write to Phoenix Life Limited, PO Box 1395, Peterborough PE2 2TR and request
that future increases are stopped.
• If premium increases are stopped, monthly fixed premiums will continue to be
due and payable at the level in force immediately before the increases were
stopped, until the Policy Anniversary immediately before your 90th birthday
or your death, if earlier.
• If premium increases are stopped the Cash Sum increases will cease and the
Cash Sum will remain at the level in force immediately before the premium
increase was stopped.
• If premium increases are stopped, we will pay the Cash Sum to your Estate
when you die. If your Policy is being used as part of a SunLife Guaranteed
Funeral Plan brought to you by SunLife Limited, please see the ‘frequently
asked questions’ section.
• If you do choose to stop premium increases, this change cannot be reversed.
• It is your decision whether to stop premium increases. Phoenix Life Limited
cannot provide advice about whether this is in your best interests.
• Depending on how long you live, you could pay more in premiums than the
Cash Sum paid out.
5) How do I make premium payments?
Monthly by Direct Debit.
After the first premium has been paid, if any subsequent premiums are not
paid on the due date, we will write to you to let you know and will allow you
30 days to pay the outstanding premium.
If the outstanding premium is not received within this time, we will send you a
reminder letter and will allow you an additional 14 days to pay.
If the premium is paid within this time, the Policy will remain in force. If
outstanding premium(s) are not paid within this time, the Policy will be
cancelled and you will not get anything back.
If this Policy has been cancelled because a premium has not been paid,
you can choose to reinstate this Policy within 6 months of the date of the
first unpaid premium. To do this you will need to pay all the premiums that
you haven’t paid. This Policy will then continue with the Cash Sum and
premium, as stated in the Policy Schedule.
6) What if I no longer want my Policy to be used as part of a SunLife
Guaranteed Funeral Plan brought to me by SunLife Limited, but want to
continue with the Policy?
If you decide you no longer want your Policy to be used as part of a SunLife
Guaranteed Funeral Plan brought to you by SunLife Limited, you can write to
Phoenix Life Limited, PO Box 1395, Peterborough PE2 2TR.
Provided you continue to pay your premiums every month when due, we will
pay the Cash Sum to your Estate when you die.
7) How do I cancel the Policy?
You can change your mind within 30 days of when you receive ‘Your right to
change your mind’ form. Complete and return the form within 30 days to:
Phoenix Life Limited, PO Box 1395, PeterboroughPE2 2TR and any premiums
you have paid will be refunded.
After 30 days, you may cancel your Policy at any time by notifying Phoenix Life
Limited in writing by writing to: Phoenix Life Limited, PO Box 1395, Peterborough
PE2 2TR. If you do cancel, the Cash Sum will not be payable and you will not get
anything back.
8) What about tax?
On your death, if any amount is paid to your Estate, it may be subject to
inheritance tax.
Tax information is based on our interpretation of current law and HM Revenue
& Customs practice. How taxation could affect you will depend upon your
individual circumstances. Tax legislation may change in the future.
9) How to make a claim
In the event of a claim, where this Policy is being used as part of a SunLife
Guaranteed Funeral Plan brought to you by SunLife Limited, please see the
‘frequently asked questions’ section.
Where this Policy is not being used as part of a SunLife Guaranteed Funeral
Plan brought to you by SunLife Limited, or in the event of your death in the first
two years after the Policy Start Date, your Personal Representative can call
our UK call centre on 0800 008 6060 or write to us at Phoenix Life Limited,
PO Box 1395, Peterborough PE2 2TR.
We will need:
• The Policy Schedule and Endorsements to be returned.
• The name of the person making the claim and evidence of their entitlement
to receive the Cash Sum.
• Confirmation of your full name and date of birth.
• Your original death certificate or any coroner’s report upon your death.
• A copy of your last will, if you have made one.
It is important that you keep the policy documents safe and let your Personal
Representative know where to find them. If these documents are not
available, the person making the claim should contact our UK call centre
on 0800 008 6060.
If the payment is made to your Estate, we will add interest to the Cash Sum for
the period from the date of your death to the date when the payment is made.
The rate of interest used to calculate this amount will be 0.5% per annum lower
than the Bank of England Base Rate, subject to a minimum of 0.5% per annum.
10) What if I have a complaint about my Life Insurance Policy?
If you would like further information or you have a complaint about this Policy,
then please write to Phoenix Life Limited, PO Box 1395, Peterborough PE2 2TR
or call our UK call centre on 0800 008 6060.
If you are not satisfied with any aspect of the service that you have received
from us, then we have a written complaints handling procedure, a copy of
which is available on request.
You can refer complaints that Phoenix Life Limited cannot settle to
The Financial Ombudsman Service, Exchange Tower, London E14 9SR.
Telephone: 0800 023 4567 (free from a landline and mobile) or
0300 123 9123 (calls to this number cost no more than 01 or 02 numbers).
Lines are open 8am to 8pm, Monday to Friday and 9am to 1pm, Saturday.
Email: complaint.info@financial-ombudsman.org.uk Website:
www.financial-ombudsman.org.uk
Making a complaint will not affect your right to take legal action.
If you have purchased your Policy online, you can also make a complaint via
the EU’s online dispute resolution (ODR) platform. The website for the ODR
platform is: http://ec.europa.eu/odr
Where your complaint is in relation to your SunLife Guaranteed Funeral Plan
brought to you by SunLife Limited, please see the ‘frequently asked
questions’ section.
11) Financial Services Compensation Scheme (FSCS)
We are a member of the Financial Services Compensation Scheme (FSCS).
This scheme is designed to protect you if we’re unable to pay claims. FSCS
may assist by transferring policies to another insurer or paying compensation.
If policies are transferred, FSCS will ensure you receive 100% of your benefits
under your new policy. If we cannot pay the Cash Sum due when you die,
your Personal Representative could claim 100% of the Cash Sum from the
FSCS. Further information about the scheme is available on the FSCS
website: www.fscs.org.uk
12) Law and Language
Phoenix Life Limited and you have a free choice about the law that can
apply to this contract. Phoenix Life Limited proposes to choose the law of
England and Wales and, by entering into this contract, you agree that the
law of England and Wales applies. All communication will be in English.
General information
Information about the company providing the Life Insurance Policy
Phoenix Life Limited is the provider of your Policy and trades as SunLife.
Phoenix Life Limited is a company limited by shares and the registered
office is at 1 Wythall Green Way, Wythall, Birmingham B47 6WG (registered
in England, no. 01016269). Phoenix Life Limited is authorised by the
Prudential Regulation Authority and regulated by the Financial Conduct
Authority and the Prudential Regulation Authority and is entered on the
Financial Services Register (registration no. 110418).
A copy of Phoenix Life Limited’s Solvency and Financial condition report
can be accessed at:
Information about the company distributing the Life Insurance Policy
SunLife Limited is an insurance intermediary distributing financial products
and services on behalf of Phoenix Life Limited, who will pay SunLife Limited
a commission for each policy arranged. Neither SunLife Limited nor
Phoenix Life Limited provide personal recommendations. SunLife Limited’s
registered office is 1 Wythall Green Way, Wythall, Birmingham, B47 6WG
(registered in England, no. 05460862). SunLife Limited is authorised and
regulated by the Financial Conduct Authority and is entered on the
Financial Services Register (registration no. 769427). Phoenix Life Limited is
an insurance undertaking and parent undertaking of SunLife Limited and
holds more than 10% of the voting rights/capital in the firm.
You can check the details of both of these companies on the Financial
Services Register or by telephoning them on 0800 111 6768.
How to contact Phoenix Life Limited
If you’d like to talk to Phoenix Life Limited about any aspect of your Policy,
please call our UK call centre on 0800 008 6060. We are open Monday to
Friday 8am – 8pm. As part of our commitment to quality service and
security, telephone calls may be recorded.
We’re committed to protecting and respecting your privacy
We’re committed to maintaining the trust and confidence of our customers.
Our Privacy Policy explains how we use our customers’ personal information.
Phoenix Life Limited is the provider of your Policy and trades as SunLife.
You can find a copy of the Phoenix Life Privacy Policy on its website.
Our Privacy Policy explains when and why we collect personal information
about our customers, how we use it, the conditions under which we may share
it with others and how we keep it secure. It also explains how long we keep your
information, how you can obtain details of the information we hold about you,
and the choices you have about how we use that information.
If you have any questions regarding our Privacy Policy or the way we use your
information, you can contact us by writing to Phoenix Life Limited, PO Box 1395,
Peterborough PE2 2TR or calling our UK call centre on 0800 008 6060.
Part 2: The Funeral Plan Services arranged