Avalon celebrates exceptional feedback after being named ‘Best Funeral Plan Provider’ at this year’s Personal Finance Awards.
Stephen Pett of the Prepaid Funeral Review said “I was pleased to receive Avalons Press Release (below) which clearly shows they are one of the most improving providers in the crowded prepaid funeral plan market. As one gets better, all the rest have to try harder to get an edge – which makes our Independent Advice even more important.”
Now in its 22nd year, the Personal Finance Awards has long been recognised as a benchmark for excellence in the UK’s consumer finance market, providing a reflection of the consumer’s choice of top financial providers over the last two decades.
Nominations for the awards are sent in directly by the consumer, based on their experience of outstanding products or customer service in the industry. This year, the awards received just over 20,000 votes.
With over 25 years’ experience providing funeral plans to more than 70,000 customers across the UK and Europe, Avalon was recognised for its dedication to its customers, as well as the high standard of its service.
These qualities are continuously reflected in the company’s industry-leading customer feedback, with over 2,000 reviews and a rating of ‘excellent’ on Trustpilot, as well as a five-star rating on Defaqto, lending justification to the company’s esteemed award win. So trusted is the brand that someone chooses an Avalon funeral plan every 10 minutes*.
Avalon’s prepaid funeral plans are designed to give customers peace of mind, working with a network of 1,800 local, independent funeral directors across the UK to ensure that families always have support close to home.
Avalon’s commitment to putting the customer at its heart is also reflected in the unique features offered in their plans when compared to other funeral plan providers. The Avalon Promise, launched earlier this year, reassures customers that if they pass away before their plan is fully paid, Avalon can cover the cost of the services included in their funeral plan.
The Promise offers increased peace of mind for Avalon’s customers, and the company is the only plan provider that works with local, independent funeral directors to offer this.
The award win follows a successful period of growth for the business under a new senior management team led by CEO, Susan Stevenson.
Speaking about the award win, Avalon’s CEO, Susan Stevenson, said: “There are few other industries in which taking care of the customer, their journey and their family is quite so important.
“We like to think we’re different to other funeral plan providers in that we go the extra mile in helping customers and their loved ones when they perhaps need it most.
“It’s our promise to always put our customers at the centre of what we do, and the fact that we’ve been recognised for our efforts – particularly by such a widely renowned awarding body as the Personal Finance Awards – really means the world to us.”
Regulated in the UK by the Funeral Planning Authority (FPA), Avalon employs more than 200 people at its offices in Cheshire and across Spain, The Canaries, Portugal and Cyprus.
The company is flexible in offering customers three different ways to discuss their requirements and their range of funeral plans. They can speak to a specialist advisor in the comfort of their own home, or over the phone, or 24/7 online.
For more information, and to find out if Avalon plans would be right for you, contact Steve at the Prepaid Funeral Review on 0800 0588 240.
*Based on sales of funeral plans over the period January – December 2018, by home appointment or over the phone, during standard trading hours.