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Avalon celebrates exceptional feedback

 after being named ‘Best Funeral Plan Provider’ at this year’s Personal Finance Awards,  Avalon Funeral Plans PR Company is celebrating Avalons coveted award win after being named ‘Best Funeral Plan Provider’ at the 2019 Personal Finance Awards.

Now in its 22nd year, the Personal Finance Awards has long been recognised as a benchmark for excellence in the UK’s consumer finance market, providing a reflection of the consumer’s choice of top financial providers over the last two decades.

Nominations for the awards are sent in directly by the consumer, based on their experience of outstanding products or customer service in the industry. This year, the awards received just over 20,000 votes.

With over 25 years’ experience providing funeral plans to more than 70,000 customers across the UK and Europe, Avalon was recognised for its dedication to its customers, as well as the high standard of its service.

These qualities are continuously reflected in the company’s industry-leading customer feedback, with over 2,000 reviews and a rating of ‘excellent’ on Trustpilot, as well as a five-star rating on Defaqto, lending justification to the company’s esteemed award win. So trusted is the brand that someone chooses an Avalon funeral plan every 10 minutes*.

Avalon’s prepaid funeral plans are designed to give customers peace of mind, working with a network of 1,800 local, independent funeral directors across the UK to ensure that families always have support close to home.

Avalon’s commitment to putting the customer at its heart is also reflected in the unique features offered in their plans when compared to other funeral plan providers. The Avalon Promise, launched earlier this year, reassures customers that if they pass away before their plan is fully paid, Avalon can cover the cost of the services included in their funeral plan.

The Promise offers increased peace of mind for Avalon’s customers, and the company is the only plan provider that works with local, independent funeral directors to offer this.

The award win follows a successful period of growth for the business under a new senior management team led by CEO, Susan Stevenson.

Speaking about the award win, Avalon’s CEO, Susan Stevenson, said: “There are few other industries in which taking care of the customer, their journey and their family is quite so important.

“We like to think we’re different to other funeral plan providers in that we go the extra mile in helping customers and their loved ones when they perhaps need it most.

“It’s our promise to always put our customers at the centre of what we do, and the fact that we’ve been recognised for our efforts – particularly by such a widely renowned awarding body as the Personal Finance Awards – really means the world to us.”

Regulated in the UK by the Funeral Planning Authority (FPA), Avalon employs more than 200 people at its offices in Cheshire and across Spain, The Canaries, Portugal and Cyprus.

The company is flexible in offering customers three different ways to discuss their requirements and their range of funeral plans.  They can speak to a specialist advisor in the comfort of their own home, or over the phone, or 24/7 online.

For more information, visit avalon funeral plans.

*Based on sales of funeral plans over the period January – December 2018, by home appointment or over the phone, during standard trading hours.

Avalon announces alliance with pro golf coach Neil Evans

Avalon, one of Europe’s leading providers of pre-paid funeral plans, has announced a sponsorship alliance with the top European golf coach, Neil Evans.

Under the agreement, Avalon’s branding will appear on clothes worn by Neil at golf tournaments and on the BMW car he uses at PGA (Professional Golfers’ Association) tournament processions. Winners of competitions involving Neil will receive golf related prizes from Avalon. Neil will promote Avalon’s services through his website.

As a PGA Professional, Neil has worked at prestigious resorts such as Pinhieros Altos in Portugal, the Mizuno Training Academy in Germany and The Warwickshire in the UK. With over 20 years’ experience in the sport, Neil has coached at The Open Championship seven times.

Speaking about the alliance, Jason Gardner, head of Europe at Avalon, said: “Neil Evans is one of the most respected golfing professionals in Europe, so it’s fantastic to be working with him. He has a big presence at PGA tournaments and he’s very supportive of our services. This alliance is a great fit for both parties.”

Neil, who also runs his own golf school, commented: “It’s important to be aligned with companies like Avalon. The service it provides to its customers is second-to-none. The company is one of the most respected funeral plan providers in Europe.”

Avalon recently opened a new Spanish office in Turre, Almeria, to meet growing demand for its plans across the region. In the last six months, the company has seen a 500 per cent increase in enquiries in Almeria. The new office will enable residents to visit Avalon in person to discuss their funeral plans.

The Turre office, which is equidistant from Avalon’s offices in Costa del Sol and Algorfa, enables customers in the area to enjoy a personal, localised service.

Avalon protects customers from rising funeral costs and the worry of arranging a funeral when the time comes, which can be complex outside the UK. Avalon’s three comprehensive packages, Balmoral, Windsor Way and Britannia, are available in Spain, Portugal and Tenerife. Alternative plans are available for customers residing in Cyprus, Malta and Turkey.

Avalon Spain Spanish Funeral Plans

Avalon Spain expands with new office in Turre, Almeria.

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Avalon, one of Europe’s leading providers of prepaid funeral plans, has opened their third Spanish office. Located in Turre, Almeria, the new office will meet growing demand for funeral plans across the region, says the Avalon Press Office.

In the last six months, Avalon has seen a 500 per cent increase in enquiries in Almeria. The new office will enable residents to visit Avalon in person to discuss their funeral plans.

Funeral Plan Quotes

Funeral Plan Quotes

The Turre office, which is equidistant from Avalon’s offices in Costa del Sol and Algorfa, increases the company’s reach in Spain while enabling it to give a localised service to consumers.

Jason Gardner, head of Europe at Avalon, said: “Avalon is constantly evolving and expanding. So it was an obvious decision to develop our presence in Almeria. Given the considerable increase in enquiries and a high British expatriate population in the area, our new office will help more people access our funeral plans.”

Avalon Spain Spanish Funeral Plans.

Turre is one of five towns in Almeria where over 50 per cent of the registered population is British. With excellent road links in the area, Avalon Spain’s new office is easily accessible from Mojacar, Albox, Olula del Rio and the city of Almeria.

Between July 2013 and July 2014, Avalon won its first customers in Portugal, Malta and the Spanish regions of Seville, Jaen and Cordoba. In December 2014, its overall sales were 76 per cent up year on year.

Avalon Funeral Plans offer great employment opportunities to UK expatriates. Staff numbers in Europe, at 58, now match those in the UK.

Funeral Plan provider Avalon protects customers from rising funeral costs and the worry of arranging a funeral when the time comes.  This can be complex outside the UK. Avalon’s three comprehensive packages, Balmoral, Windsor Way and Britannia, are available in Spain, Portugal and Tenerife. Alternative plans are available for customers residing in Cyprus, Malta and Turkey.

Avalon Spain Spanish Funeral Plans.

Avalon Appoints Adam Fisher to Growing Business Development Team

Funeral Plan Quotes

Funeral Plan Quotes

Avalon, according to them, one of Europe’s leading providers of pre-paid funeral plans, has appointed a new Business Development Manager, Adam Fisher, to its growing Business Development team. The appointment underlines Avalon’s determination to build mutually beneficial partnerships with later life planning organisations across the UK. (Our review of Avalon is here).

Adam joins Avalon from the Co-operative Funeralcare where he managed the commercial relationships with its distribution partners such as AXA Wealth and Aviva. He worked on B2B customer propositions (offline & online) to increase the commercial returns for both the Co-operative and its partners.

Before joining The Co-operative Group, Adam spent almost eight years at Freedom Finance (now Moneio Ltd), one of the UK’s leading online loan brokers. As Commercial Manager, Adam worked closely with Asda to host Moneio’s loan finder service. Having joined Freedom Finance as Operations and Divisional Manager, Adam had previously managed a team of nine sales managers, increasing conversions by 10%.

Prior to these roles, Adam was, for two years, Operations Manager for Action for Employment (A4e), the public service provider that offers employment, welfare and training support to unemployed people. He managed Operations across five offices in Cheshire employing 61 staff.

Adam’s first management role was at Dun and Bradstreet, the global business information and credit reference agency. For 12 years, he was responsible for a customer service centre handling 2,000 inbound calls every day and an annual revenue target of £15 million.

Speaking about his appointment, Adam said: “Avalon is a progressive and ambitious company. With my commercial and operational background, I believe I can help this business to continue to grow and become the funeral plan provider of choice for customers and distribution partners alike.”

Jo Darbyshire, Commercial Director at Avalon, said: “Adam’s appointment strengthens our position as a first-class funeral planning provider offering a great level of service to customers and partners. Adam is a confident and focused individual with a proven track record of business development. His enthusiasm for funeral planning and skills in relationship management will be a great asset for Avalon.”

Avalon protects customers from rising funeral costs and their loved ones from the worry of arranging a funeral when the time comes. Avalon’s three comprehensive packages, Balmoral, Highgrove and Windsor Way are available in the UK. Avalon funeral plans are also available in Spain, Portugal, Tenerife, Cyprus, Malta and Turkey.

For further information, visit our page on Avalon.

Avalon donates to Royal British Legion

Avalon donates to Royal British Legion Poppy Appeal

Avalon, one of Europe’s leading providers of pre-paid funeral plans, has raised over €650 for the 2014 Royal British Legion Poppy Appeal in Europe.

Funeral Plan Quotes

Funeral Plan Quotes

With its permanent stand in the Zenia Boulevard in Alicante, one of Europe’s largest open-air shopping centres, Avalon recently raised €439 for the charity. The company raised an additional €227 in Mijas Costa in Costa del Sol during October 2014.

Avalon also runs fundraising events and activity throughout the year in southern Spain.

The Royal British Legion Poppy Appeal helps dependants of service personnel killed in conflicts. The appeal also contributes to the welfare of service personnel who are injured, living with illness or experiencing hard times.

Jason Gardner, head of Europe at Avalon, said: “We’re very proud of our Avalon team in Spain. They’ve raised a fantastic sum for the Royal British Legion Poppy Appeal. This cause is close to the hearts of many British expats living in Spain, so we’re delighted to give them a chance to support the appeal. We’ll be continuing our support and raising more money throughout 2015.”

As well as the UK, Avalon has offices in Alicante, Malaga and Almeria as well as Paphos, Cyprus.

Avalon protects customers from rising funeral costs and the worry of arranging a funeral – which can be complex outside the UK. Avalon’s three comprehensive packages, Balmoral, Windsor Way and Britannia, are available in Spain, Portugal and Tenerife. Alternative plans are available for customers residing in Cyprus, Malta and Turkey.

More on Avalon Funeral Plans.